Some money has been set aside that can be accessed by the family for emergency use. Typically this might be to cover unplanned medical or other expenses that create a short term problem.
The procedure to get further information or to request this help would be a call, letter or email to Jim. All requests for information or actual assistance would be kept TOTALLY CONFIDENTIAL. The implementation could be in the form of a loan or gift depending on the circumstance. Details to be worked out.